Privacy Policy for Alpine Pools
Welcome to Alpine Pools' Privacy Policy. This policy outlines how Alpine Pools, referred to as "we," "our," or "us," collects, uses, and protects your information when you use our services. By using Alpine Pools' services, you agree to the practices described in this policy.
1. Introduction
This Privacy Policy provides information about the policies and procedures governing the collection, use, and disclosure of your information while using Alpine Pools' services. Your use of these services implies consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described herein.
Personal Information: When expressing interest or registering for our services, we may collect personal contact information such as your name, company name, address, phone number, and email address. For service purchases, financial and billing information, referred to as "Billing Information," may also be collected.
Data, Diagnostic & Login Information: Our services allow you to create, upload, and share information ("Data"). In the event of technical errors, we may request permission to obtain diagnostic information, including certain logging information from your system ("Diagnostic Information"). Login Information is stored in a local cookie to facilitate the login process.
Analytics Information: As you navigate our website and use our services, we may collect Website Navigational Information through tools like cookies and web beacons. This includes standard information from your web browser, IP address, and actions taken on our website ("Analytics Information").
Geo-Location Information: Currently, we do not collect real-time geo-location information. However, we may request your permission to do so in the future.
3. Use of Collected Information
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Personal Contact Information: We use this information primarily for service administration, updates, and product announcements. Some information may be used for marketing purposes, as outlined in this Privacy Policy.
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Billing Information: Billing Information is not stored on our servers. We use Stripe (www.stripe.com) for secure payment processing. Refer to Stripe's privacy policy for more information.
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Data, Diagnostic, and Login Information: We use this information solely for the purpose of administering and improving our services to you.
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Analytics Information: Analytics Information is used to monitor and analyze service usage, enhance functionality, and verify user authorization.
4. Sharing and Disclosure of Private Information
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Third-Party Applications and Your Use: Users linking to third-party sites, such as Facebook or Twitter, do so at their discretion, and Alpine Pools is not responsible for how these third-party sites use such links.
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Marketing and Publicity: Users agree to permit Alpine Pools to identify them as customers and use their name and/or logo in Alpine Pools' website and marketing materials.
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Sale of Personal Information: Alpine Pools does not sell, rent, or trade private information to any third parties.
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Service Providers and Business Partners: Trusted third parties may have access to your information for specific tasks related to providing, analyzing, and improving our services.
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Non-Private or Non-Personal Information: We may disclose non-private, aggregated, or otherwise non-personal information at our discretion.
Your information is retained for active accounts or as needed to provide services. Deletion requests are processed promptly, but some data may persist in backups for a period.
6. Changes To Privacy Policy
If material changes are made to our Privacy Policy, we will notify you by email and post those changes on our website.
7. Business Transitions
In the event of a merger or acquisition, user information may be transferred with notice provided.
8. Additional Rights for EU Residents
Residents of the EU, UK, Lichtenstein, Norway, Iceland, or Switzerland have additional rights under the GDPR.
9. California Consumer Privacy Act (CCPA)
California residents can exercise certain rights regarding their personal information. Use https://oag.ca.gov/privacy/ccpa to submit requests.
Publicly accessible community services may retain information provided by users even after account cancellation.
11. Questions, Complaints, and Contacts
For any questions or concerns regarding this Privacy Policy, please contact us at hello@alpinepools.com.au or by mail at:
Address: 162 Old Geelong Rd, Hoppers Crossing VIC 3029
Phone: (03) 9808 5033
